FAQ
How long will my delivery take?
All internet orders are processed the next working day after they are made. Orders placed Friday-Sunday will be processed on Monday. Orders placed on a UK Bank Holiday Monday will be processed on Tuesday.
- Express delivery 1-2 working days. £4.95
- Standard delivery 2-3 working days. £3.50
- Orders over £60 - FREE delivery 3- 5 working days
- Northern Ireland & EU 4-8 working days. £9.95
If there are any issues with stock availability or payment checks, you will be contacted immediately.
Can I specify a day for delivery?
Unfortunately we cannot specify an exact delivery date.
Where do you deliver to?
We deliver in the UK, including UK islands, Northern Ireland and EU countries.
Can we deliver to America?
Yes, but you need to contact us at shop@feverdesigns.co.uk to make the arrangement.
My order has been returned to the sender. Will I have to pay to have it posted back out?
DPD/ will make 2 attempts to deliver a package; Royal Mail will leave a card on the first failed attempt. Should you be unable to collect the package after these attempts then your order will be returned to us and we will charge a redelivery fee of: £5. Redeliveries to alternate addresses must be organised through us. Please call customer services on +44 (0)1977 551907 or email rakesh@kirens.com.
Can my order be delivered to my work address?
Yes, just ensure you enter the work address as the Delivery Address. The Billing Adresses is where your card is registered to.
How can I track my order?
You will find the tracking number and the delivery company in your dispatch email. To track you order got to the relavant website and enter your tracking number.
How will my order be delivered?
UK orders are sent by DPD. European orders are sent by DPD or FedEx. A signature will be required for all deliveries.
ORDERING AND PAYMENT
I haven't received a confirmation email.
An automated email would have been sent to the email address that was submitted. Please check your junk folder if not received. If a confirmation email is not received within 24 hours of the order being placed please contact customer services on +44 (0)1977 551907 or rakesh@kirens.com stating your name and details.
Which payment methods can I use?
We accept Visa, MasterCard, Switch and PayPal.
I don't have an issue number on my card.
This is only applicable for Solo/Switch cards. It is displayed on the bottom of your card. If you are not using one of these payment types please ignore this box.
Q: Where can I find the security code?
The card security code is the last three digits on the signature strip on the reverse of the card.
Q: Can I pay by cheque?
No, we do not accept cheques.
Q: When will you take payment?
Payment is taken when you place your order.
Q: I have received an email asking for proof of billing address/my bank authority code. Why do I need to do this?
All card payments we receive are security checked by Sagepay. Sagepay. is an online payment gateway which helps e-retailers detect fraudulent online transactions. We may ask you for proof of billing address or bank authority code because the payment has been flagged by Sagepay as unsecure. This can happen for a few reasons, the main one being that the billing address you have provided does not match the address where your card is registered. Your prompt cooperation will mean that your order can be dispatched without delay.
Q: What is a bank authority code and how can I get it?
Your bank authority code is a unique number that identifies your account. You can get it by calling your bank.
Q: How many items can I order?
You are free to purchase as many items from our website as you like.
Q: Can I use credit notes/ gift vouchers over the internet?
At present customers are unable to pay with gift vouchers/credit notes via our online services. If your Credit Note is in relation to an internet order, please follow the instructions as stated on the Credit Note and contact us at rakesh@kirens.com.
Q: The garment(s) I wish to purchase is not on the site.
Unfortunately we can't guarantee our whole collection will appear on the website. For more information on our stock availability, please call customer services on +44 (0)1977 551907 or email rakesh@kirens.com.
Q: How do I know if stock is available?
All available styles are displayed on our website and are updated regularly. If an item you have seen is not displayed then that often is an indication the item is temporarily out of stock or may be discontinued. Please email rakesh@kirens.com for further assistance.
Q: What sizes are displayed?
The sizes displayed are UK sizes only. To see the EU For more information on sizing please refer to our Sizing Guide
RETURNS
Q: Can I have an exchanges or refund?
Yes, if you are not satisfied with your purchase, simply return your item/s in their original condition for a refund or exchange within 28 days of receiving them. Exchanges are subject to stock availability. Please note, exchanges being sent outside the UK will be charged £5 delivery unless the item is faulty. You will be contacted if we cannot provide your exchange item or if the delivery fee applies.
Refunds/Exchanges should be returned to: Fever London Returns, c/o Kirens International Ltd. 32A Albion Street, Castleford, West Yorkshire, WF10 1EN
Q: Are returns free?
Unfortunately we do not offer free returns unless the item is faulty or there was an error with your order.
If you have any further questions, please do not hesitate to call or email us. We will endeavour to help you with your queries as soon as possible. +44 (0)1977 551907 | rakesh@kirens.com
