Returns & Exchanges
RETURN & EXCHANGE PERIOD
If you are not completely satisfied with your purchase, simply return the unworn/unused item(s) to us in their original packaging with any tags and labels attached. You are entitled to a full refund on the item(s) if it is returned within 28 days from the date of receipt. This also covers sale items.
This returns policy covers purchases made on the website, over the phone and using gift vouchers.
Please note that goods purchased from shops or other websites selling the Fever London brand can only be returned to the store of purchase. We are unable to offer any refunds or exchanges for any goods not purchased directly via our own website.
Bridesmaid Dresses: Please note that we cannot make an exception to the 28 day returns period for bridesmaid dresses.
TRANSFER OF FUNDS BACK TO YOU
Once we've received your returned items, we aim to process the refunds within three working day of receipt. You'll receive an email notifying you of the processed refund, please allow up to 3 working days for the funds to show in your bank or PayPal account.
RETURNING ONLINE PURCHASES BY POST
You are entitled to a full refund on the item(s) if it is returned within 28 days from the date of receipt.
*Please note delivery postage and return postage charges are non-refundable.
Please send both the invoice and unworn item(s) with tags in their original packaging to the address below:
Fever London, c/o Kirens International Ltd, 32A Albion Street, Castleford, West Yorkshire, WF10 1EN.
Please note: when trying on clothing please ensure you are not wearing perfume, deodorant or make-up which may leave a scent or marks on the item. If an item clearly shows signs of wear or smells of deodorant/perfume, you will be contacted by our customer service team who will advise that the items will be sent back to you and a refund will not be processed.
If you wish to exchange any item(s) for a different size, colour or style (subject to stock availability), please let us know on your returns form. Please fill in the paperwork that was sent with your original order, noting what you would like to exchange the item(s) for, and we will process this for you. If the items you are exchanging are of a different price our customer services team will contact you to either arrange a refund or take payment for the difference in cost.
Exchanges are sent free of charge to UK and EU customers (except for orders to Denmark, Sweden, Norway, Finland and Iceland). For these countries you will need to pay a redelivery cost of £15.00.
We will issue a full refund on the item(s), or exchange the item(s) for a different size, colour or style (subject to stock availability) if they are returned within the 28 day period. Please note delivery postage and return postage charges are non-refundable. Item(s) are considered your responsibility until they reach us. For your own protection, we highly recommend that you send the parcel using a recorded delivery service that insures you for the value of the goods. We cannot issue a refund or exchange until the item(s) have been received by our warehouse.
Received Faulty or Wrong item(s)
If the item(s) you received is faulty or is not what you originally ordered, please contact us either via email (firstname.lastname@example.org) or phone us on +44 (0)1977 551907 and we will advise you on how to return the item back to us. Please quote your order number (the last five digits), your full name and details of the product(s) and we will process this for you.
If you have not received your order within the expected delivery time, you must contact us within 28 days of placing your order in order for us to be able to help you.
If you notify us of a late delivery 28 days after the order was placed, you will not be eligible for any reimbursement.
Please contact customer services on +44 (0)1977 551907. You can also email customer services at email@example.com. The office is open Monday to Friday 9am – 5:30pm. We aim to answer your email within one working day.
Distance Selling Regulations
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from feverdesigns.co.uk, for a full refund. Order cancellations must be made in writing, quoting your order number, within 14 days of delivery of your item(s), and can be sent by e-mail to: firstname.lastname@example.org. Once you have cancelled your order and the item(s) have been returned to us, you will receive an email confirmation. However please note that any postage paid for returning the goods to us will not be refunded. This does not affect your rights as stated above.
Discount codes & vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
For any queries regarding your order please get in touch with our customer services team.
Call customer services on +44 (0)1977 551907.The office is open Monday to Friday 9am – 5:30pm. You can also email customer services at email@example.com. We aim to answer your email within one working day.
Our returns policy does not affect your statutory rights.